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Home Affairs (Roodepoort)

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2.9 (7 Reviews)

    Home Affairs (Roodepoort) http://govza.yowzit.com/city-of-johannesburg-...
    The Department of Home Affairs Roodepoort office is located in Gauteng and 20 km from central Johannesburg. They offer a range of services, which include passport renewal, a marriage certificates, imm...
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    The Department of Home Affairs Roodepoort office is located in Gauteng and 20 km from central Johannesburg. They offer a range of services, which include passport renewal, a marriage certificates, immigration documents. They also offer Civic Services: Maintaining the National Population Register (NPR), Managing the birth, marriage and death records, Determining and granting citizenship, Issuing travel documents and passports, Issuing identity documents (ID).
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    User reviews

    Average user rating from: 7 user(s)

    Overall Rating 
     
    2.9
    Quality of Information/ Advice 
     
    2.6  (7)
    Efficiency 
     
    2.9  (7)
    Professionalism 
     
    2.9  (7)
    Service 
     
    3.3  (7)
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    Ratings (the higher the better)
    • Quality of Information/ Advice
    • Efficiency
    • Professionalism
    • Service
    Comments
    Worse service ever. Waited 5 weeks before I actually was attended to.
    Overall Rating 
     
    2.0
    Quality of Information/ Advice 
     
    2.0
    Efficiency 
     
    2.0
    Professionalism 
     
    2.0
    Service 
     
    2.0
    Mervin Govender Reviewed by Mervin Govender June 28, 2017
      -   View all my reviews (1)

    Not impresses

    Worse service ever. Waited 5 weeks before I actually was attended to.

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    There is no service as no one picks up the phone!!!! Never!!! been trying for 3 days now!!!
    Overall Rating 
     
    1.0
    Quality of Information/ Advice 
     
    1.0
    Efficiency 
     
    1.0
    Professionalism 
     
    1.0
    Service 
     
    1.0
    Lindie Reviewed by Lindie January 26, 2017
      -   View all my reviews (1)

    Never answers the phone!!!

    There is no service as no one picks up the phone!!!! Never!!! been trying for 3 days now!!!

    Was this review helpful to you? 
    I recently lost my green I'd book hence visited the Roodepoort branch, I must say that their service was very good. I went in mid morning and left before 2, I loved that! 3 days time I had my ID card. I was shocked and very happy!
    Overall Rating 
     
    3.5
    Quality of Information/ Advice 
     
    4.0
    Efficiency 
     
    3.0
    Professionalism 
     
    3.0
    Service 
     
    4.0
    SAFURA Reviewed by SAFURA September 29, 2016
    Top 500 Reviewer  -   View all my reviews (5)

    Mrs

    I recently lost my green I'd book hence visited the Roodepoort branch, I must say that their service was very good. I went in mid morning and left before 2, I loved that! 3 days time I had my ID card. I was shocked and very happy!

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    Friendly, efficient and helpful staff. Completely the opposite to our experience at Randburg. Keep it up!
    Overall Rating 
     
    4.8
    Quality of Information/ Advice 
     
    4.0
    Efficiency 
     
    5.0
    Professionalism 
     
    5.0
    Service 
     
    5.0
    Johan Reviewed by Johan March 11, 2016
      -   View all my reviews (1)

    Excellent service

    Friendly, efficient and helpful staff. Completely the opposite to our experience at Randburg. Keep it up!

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    Outstanding service
    Overall Rating 
     
    5.0
    Quality of Information/ Advice 
     
    5.0
    Efficiency 
     
    5.0
    Professionalism 
     
    5.0
    Service 
     
    5.0
    Estelle Reviewed by Estelle October 28, 2015
      -   View all my reviews (1)

    Estelle

    Outstanding service

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    Thank u to Zandile Mkhize you are awesome i hope home affairs Roodepoort appreciates ur excellent service sad to say i cant say the same for all your staff...
    Overall Rating 
     
    3.0
    Quality of Information/ Advice 
     
    1.0
    Efficiency 
     
    3.0
    Professionalism 
     
    3.0
    Service 
     
    5.0
    lucretia Reviewed by lucretia September 26, 2015
      -   View all my reviews (1)

    very happy

    Thank u to Zandile Mkhize you are awesome i hope home affairs Roodepoort appreciates ur excellent service sad to say i cant say the same for all your staff...

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    I applied for a passport three weeks ago and indicated that i need it urgently. I called to find out when it will be available and i was told that it will take six weeks. When i asked if they can rate it as urgent, the lady i talked to said i must pay her then she will try. Today i went to check on it again and was told that it has not been sent to Pretoria yet, my pictures and application are still in Roodeport. Worse service ever. My friend got hers within 7 days in Krugersdorp so I don't know why it takes so long at Roodeport.
    Overall Rating 
     
    1.0
    Quality of Information/ Advice 
     
    1.0
    Efficiency 
     
    1.0
    Professionalism 
     
    1.0
    Service 
     
    1.0
    Carol Reviewed by Carol October 01, 2014
    Top 500 Reviewer  -   View all my reviews (2)

    Passport application

    I applied for a passport three weeks ago and indicated that i need it urgently. I called to find out when it will be available and i was told that it will take six weeks. When i asked if they can rate it as urgent, the lady i talked to said i must pay her then she will try. Today i went to check on it again and was told that it has not been sent to Pretoria yet, my pictures and application are still in Roodeport. Worse service ever. My friend got hers within 7 days in Krugersdorp so I don't know why it takes so long at Roodeport.

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