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Home Municipal Services Customer Service Thokoza Customer Care Centre

Thokoza Customer Care Centre

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3.5 (56 Reviews)

    Thokoza Customer Care Centre http://govza.yowzit.com/ekurhuleni-metropolit...
    Customer Care Centre, offers services that include: Payment and account-related services; Logging and following up of all complaints; Provision of information related to all services in the Metro; Lia...
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    Customer Care Centre, offers services that include: Payment and account-related services; Logging and following up of all complaints; Provision of information related to all services in the Metro; Liaison with and referral to line departments where necessary; Booking of facilities and services; Provision of a multi-purpose community care front desk; and Switchboard and call centre related services.

    User reviews

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    Average user rating from: 56 user(s)

    Overall Rating 
     
    3.5
    Professionalism 
     
    3.5  (56)
    Advice 
     
    3.5  (56)
    Availability 
     
    3.6  (56)
    Effectiveness 
     
    3.6  (56)
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    Ratings (the higher the better)
    • Professionalism
    • Advice
    • Availability
    • Effectiveness
    Comments
    Poor service our clinics don't have medication.
    Overall Rating 
     
    3.3
    Professionalism 
     
    3.0
    Advice 
     
    3.0
    Availability 
     
    3.0
    Effectiveness 
     
    4.0
    Tumelo Reviewed by Tumelo August 30, 2017
      -   View all my reviews (1)

    Poor service

    Poor service our clinics don't have medication.

    Owner's reply

    Thank you for the feedback about your service experience. While your overall experience is positive, there are still areas in which we can improve.

    Was this review helpful to you? 
    I'm happy about the service but the problem is electricity.
    Overall Rating 
     
    3.5
    Professionalism 
     
    4.0
    Advice 
     
    3.0
    Availability 
     
    4.0
    Effectiveness 
     
    3.0
    Lungile Reviewed by Lungile August 30, 2017
      -   View all my reviews (1)

    Good service

    I'm happy about the service but the problem is electricity.

    Owner's reply

    Thank you for the feedback about your service experience. While your overall experience is positive, there are still areas in which we can improve.

    Was this review helpful to you? 
    I'm happy but we shortage of police.
    Overall Rating 
     
    3.0
    Professionalism 
     
    3.0
    Advice 
     
    3.0
    Availability 
     
    3.0
    Effectiveness 
     
    3.0
    Zanele Reviewed by Zanele August 30, 2017
      -   View all my reviews (1)

    Good service

    I'm happy but we shortage of police.

    Owner's reply

    Thank you for the feedback about your service experience. While your overall experience is positive, there are still areas in which we can improve.

    Was this review helpful to you? 
    Good service i'm happy.
    Overall Rating 
     
    4.0
    Professionalism 
     
    4.0
    Advice 
     
    4.0
    Availability 
     
    4.0
    Effectiveness 
     
    4.0
    Simphiwe Mthembu Reviewed by Simphiwe Mthembu August 30, 2017
    Top 1000 Reviewer  -   View all my reviews (2)

    Good service

    Good service i'm happy.

    Owner's reply

    Thank you for the feedback about your service experience. We appreciate you taking the time to engage with us. We are glad you had a positive experience.

    Was this review helpful to you? 
    Excellent service
    Overall Rating 
     
    5.0
    Professionalism 
     
    5.0
    Advice 
     
    5.0
    Availability 
     
    5.0
    Effectiveness 
     
    5.0
    Amos Reviewed by Amos August 30, 2017
      -   View all my reviews (1)

    Good service

    Excellent service

    Owner's reply

    Thank you for the feedback about your service experience. We appreciate you taking the time to engage with us. We are glad you had a positive experience.

    Was this review helpful to you? 
    Water bill is very high i'm not happy about that.
    Overall Rating 
     
    4.0
    Professionalism 
     
    4.0
    Advice 
     
    4.0
    Availability 
     
    4.0
    Effectiveness 
     
    4.0
    Tshepo Reviewed by Tshepo August 30, 2017
      -   View all my reviews (1)

    Poor service

    Water bill is very high i'm not happy about that.

    Owner's reply

    Thank you for the feedback about your service experience. We appreciate you taking the time to engage with us. We are glad you had a positive experience.

    Was this review helpful to you? 
    Good service i'm happy.
    Overall Rating 
     
    4.3
    Professionalism 
     
    4.0
    Advice 
     
    4.0
    Availability 
     
    4.0
    Effectiveness 
     
    5.0
    Esther Reviewed by Esther August 30, 2017
      -   View all my reviews (1)

    Good service

    Good service i'm happy.

    Owner's reply

    Thank you for the feedback about your service experience. We appreciate you taking the time to engage with us. We are glad you had a positive experience.

    Was this review helpful to you? 
    We need more fire departments around our area.
    Overall Rating 
     
    4.0
    Professionalism 
     
    4.0
    Advice 
     
    4.0
    Availability 
     
    4.0
    Effectiveness 
     
    4.0
    Jacob Mphuthi Reviewed by Jacob Mphuthi August 30, 2017
    Top 1000 Reviewer  -   View all my reviews (2)

    Good service

    We need more fire departments around our area.

    Owner's reply

    Thank you for the feedback about your service experience. We appreciate you taking the time to engage with us. We are glad you had a positive experience.

    Was this review helpful to you? 
    Happy about the service but they need to fix electricity problem.
    Overall Rating 
     
    4.0
    Professionalism 
     
    4.0
    Advice 
     
    4.0
    Availability 
     
    4.0
    Effectiveness 
     
    4.0
    Philani Reviewed by Philani August 30, 2017
      -   View all my reviews (1)

    Good service

    Happy about the service but they need to fix electricity problem.

    Owner's reply

    Thank you for the feedback about your service experience. We appreciate you taking the time to engage with us. We are glad you had a positive experience.

    Was this review helpful to you? 
    We don't have parks and sport grounds around our area.
    Overall Rating 
     
    3.3
    Professionalism 
     
    3.0
    Advice 
     
    3.0
    Availability 
     
    4.0
    Effectiveness 
     
    3.0
    Phumza Reviewed by Phumza August 30, 2017
      -   View all my reviews (1)

    Good service

    We don't have parks and sport grounds around our area.

    Owner's reply

    Thank you for the feedback about your service experience. While your overall experience is positive, there are still areas in which we can improve.

    Was this review helpful to you? 
    I'm happy but the problem in this area electricity is a huge problem.
    Overall Rating 
     
    3.8
    Professionalism 
     
    3.0
    Advice 
     
    4.0
    Availability 
     
    4.0
    Effectiveness 
     
    4.0
    Itumeleng Khoza Reviewed by Itumeleng Khoza August 30, 2017
    Top 1000 Reviewer  -   View all my reviews (2)

    Good service

    I'm happy but the problem in this area electricity is a huge problem.

    Owner's reply

    Thank you for the feedback about your service experience. While your overall experience is positive, there are still areas in which we can improve.

    Was this review helpful to you? 
    Good service but we as a community we need more parks around our area.
    Overall Rating 
     
    4.0
    Professionalism 
     
    4.0
    Advice 
     
    4.0
    Availability 
     
    4.0
    Effectiveness 
     
    4.0
    Mpho Reviewed by Mpho August 30, 2017
      -   View all my reviews (1)

    Good service

    Good service but we as a community we need more parks around our area.

    Owner's reply

    Thank you for the feedback about your service experience. We appreciate you taking the time to engage with us. We are glad you had a positive experience.

    Was this review helpful to you? 
    I see improvement around our area I'm happy about that.
    Overall Rating 
     
    4.3
    Professionalism 
     
    4.0
    Advice 
     
    4.0
    Availability 
     
    4.0
    Effectiveness 
     
    5.0
    Lindokuhle Reviewed by Lindokuhle August 30, 2017
      -   View all my reviews (1)

    Good service

    I see improvement around our area I'm happy about that.

    Owner's reply

    Thank you for the feedback about your service experience. We appreciate you taking the time to engage with us. We are glad you had a positive experience.

    Was this review helpful to you? 
    Happy about everything.
    Overall Rating 
     
    5.0
    Professionalism 
     
    5.0
    Advice 
     
    5.0
    Availability 
     
    5.0
    Effectiveness 
     
    5.0
    Thabo Reviewed by Thabo August 30, 2017
      -   View all my reviews (1)

    Good service

    Happy about everything.

    Owner's reply

    Thank you for the feedback about your service experience. We appreciate you taking the time to engage with us. We are glad you had a positive experience.

    Was this review helpful to you? 
    The service is bad because we don't have enough police stations.
    Overall Rating 
     
    2.8
    Professionalism 
     
    3.0
    Advice 
     
    3.0
    Availability 
     
    2.0
    Effectiveness 
     
    3.0
    France Reviewed by France August 30, 2017
      -   View all my reviews (1)

    Poor service

    The service is bad because we don't have enough police stations.

    Owner's reply

    Thank you for the feedback about your service experience. We appreciate your honesty about areas in which the experience was sub-optimal. We will use your feedback as part of our service improvement programme.

    Was this review helpful to you? 
     
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