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Home Revenue Services Customs Customs (O.R Tambo International Airport)

Customs (O.R Tambo International Airport) Hot

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2.0 (84 Reviews)

    Customs (O.R Tambo International Airport) http://govza.yowzit.com/ekurhuleni-metropolit...
    The South African Revenue Service was established by legislation to collect revenue and ensure compliance with tax law. Its vision is to be an innovative revenue and customs agency that enhances econo...
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    The South African Revenue Service was established by legislation to collect revenue and ensure compliance with tax law. Its vision is to be an innovative revenue and customs agency that enhances economic growth and social development, and supports South Africa's integration into the global economy in a way that benefits all citizens.
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    Average user rating from: 84 user(s)

    Overall Rating 
     
    2.0
    Helpfullness 
     
    2.0  (84)
    Efficiency 
     
    2.0  (84)
    Professionalism 
     
    1.9  (84)
    Service 
     
    2.0  (84)
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    Ratings (the higher the better)
    • Helpfullness
    • Efficiency
    • Professionalism
    • Service
    Comments
    I have been sent a package by someone in the UK and he mistakenly put money inside the parcel. I was then told by the Agent of the courier services he used that my package could not be released because of that money and I was told to paid R3000 which I did. After that the agent called me and told me that I couldn't be released because the money inside was way more than what it's allowed but I had confirmed that it was not and even forwarded the email that was sent to me by my fiance stating how much is in the package but couldn't get help and my package is still in the airport
    Overall Rating 
     
    1.3
    Helpfullness 
     
    2.0
    Efficiency 
     
    1.0
    Professionalism 
     
    1.0
    Service 
     
    1.0
    Phumelele Nqoko Reviewed by Phumelele Nqoko May 29, 2018
      -   View all my reviews (1)

    Awaiting a package

    I have been sent a package by someone in the UK and he mistakenly put money inside the parcel. I was then told by the Agent of the courier services he used that my package could not be released because of that money and I was told to paid R3000 which I did. After that the agent called me and told me that I couldn't be released because the money inside was way more than what it's allowed but I had confirmed that it was not and even forwarded the email that was sent to me by my fiance stating how much is in the package but couldn't get help and my package is still in the airport

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    We cant complain about the service of the PO Customer Services/Call Centre OR Customs, because there is NO service!!
    I mailed a box to my grandchildren 12 March via AIRMAIL nearly 3 months ago; Customer services of the POST OFFICE is a joke. They don't answer the phones, nor the emails, NOTHING!! Customs are just as bad. Tracking CN011549266ZA.
    I don't even want to give them a rating of 1 because it is too much it should be 0 (zero) very, very poor.
    Overall Rating 
     
    1.0
    Helpfullness 
     
    1.0
    Efficiency 
     
    1.0
    Professionalism 
     
    1.0
    Service 
     
    1.0
    Bertie Koen Reviewed by Bertie Koen May 29, 2018
    Top 1000 Reviewer  -   View all my reviews (2)

    PARCEL MISSING

    We cant complain about the service of the PO Customer Services/Call Centre OR Customs, because there is NO service!!
    I mailed a box to my grandchildren 12 March via AIRMAIL nearly 3 months ago; Customer services of the POST OFFICE is a joke. They don't answer the phones, nor the emails, NOTHING!! Customs are just as bad. Tracking CN011549266ZA.
    I don't even want to give them a rating of 1 because it is too much it should be 0 (zero) very, very poor.

    Was this review helpful to you? 
    I mailed a box to my grandchildren 12 March via AIRMAIL nearly 3 months ago; Customer services of the POST OFFICE is a joke. They don't answer the phones, nor the emails, NOTHING!! Customs are just as bad. Tracking CN011549266ZA.
    I don't even want to give them a rating 1 is too much it should be 0 (zero)
    Overall Rating 
     
    1.0
    Helpfullness 
     
    1.0
    Efficiency 
     
    1.0
    Professionalism 
     
    1.0
    Service 
     
    1.0
    Bertie Koen Reviewed by Bertie Koen May 29, 2018
    Last updated: May 29, 2018
    Top 1000 Reviewer  -   View all my reviews (2)

    Tracking of Parcel

    I mailed a box to my grandchildren 12 March via AIRMAIL nearly 3 months ago; Customer services of the POST OFFICE is a joke. They don't answer the phones, nor the emails, NOTHING!! Customs are just as bad. Tracking CN011549266ZA.
    I don't even want to give them a rating 1 is too much it should be 0 (zero)

    Was this review helpful to you? 
    hay I want to find out how much Dollars are allowed to be on you when traveling from Killimanjaro to Durban
    Overall Rating 
     
    5.0
    Helpfullness 
     
    5.0
    Efficiency 
     
    5.0
    Professionalism 
     
    5.0
    Service 
     
    5.0
    sasha Reviewed by sasha May 09, 2018
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    Dollers?

    hay I want to find out how much Dollars are allowed to be on you when traveling from Killimanjaro to Durban

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    Absolutely PATHETIC! They claim they left a voice message..... which is chit-chat between workers at the office! Obviously in bunch of fools working there!!
    Overall Rating 
     
    1.0
    Helpfullness 
     
    1.0
    Efficiency 
     
    1.0
    Professionalism 
     
    1.0
    Service 
     
    1.0
    Riette Nouwens Reviewed by Riette Nouwens March 15, 2018
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    Service

    Absolutely PATHETIC! They claim they left a voice message..... which is chit-chat between workers at the office! Obviously in bunch of fools working there!!

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    Good day. I have a parcell that was sent with skynet. I paid duties on last week Friday. Now my parcell is still customs.
    Can someone please help me
    Thanks
    Tracking:020011870591
    Overall Rating 
     
    1.0
    Helpfullness 
     
    1.0
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    1.0
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    1.0
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    1.0
    Werner Best Reviewed by Werner Best January 31, 2018
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    020011870591

    Good day. I have a parcell that was sent with skynet. I paid duties on last week Friday. Now my parcell is still customs.
    Can someone please help me
    Thanks
    Tracking:020011870591

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    My parcel has been with since the 9 January 2018. When will you release it for delivery. I have been waiting for it for 2 Months. My tracking number is
    EE470232016PL
    Overall Rating 
     
    4.0
    Helpfullness 
     
    4.0
    Efficiency 
     
    4.0
    Professionalism 
     
    4.0
    Service 
     
    4.0
    Diederick Reviewed by Diederick January 29, 2018
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    Tracking EE470232016PL

    My parcel has been with since the 9 January 2018. When will you release it for delivery. I have been waiting for it for 2 Months. My tracking number is
    EE470232016PL

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    AFTER CALLS MADE FOR A WEEK, SPENDING ABOUT 3 HOURS A DAY ON THE PHONE, NO ANSWER!
    There is no point in calling, no point in commenting and no e-mail service.
    Overall Rating 
     
    1.0
    Helpfullness 
     
    1.0
    Efficiency 
     
    1.0
    Professionalism 
     
    1.0
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    1.0
    P Grove Reviewed by P Grove January 26, 2018
    Top 1000 Reviewer  -   View all my reviews (2)

    2 MONTH DELAY

    AFTER CALLS MADE FOR A WEEK, SPENDING ABOUT 3 HOURS A DAY ON THE PHONE, NO ANSWER!
    There is no point in calling, no point in commenting and no e-mail service.

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    It is very difficult to get into contact with CUSTOMS office. I have a pracel of a purchase made in Edinburgh being uncleard since 23 December 2017. It was shipped on 10 December 2017. Tracking No. EK215016784GB. Is there somebody that can assist me?
    Overall Rating 
     
    1.0
    Helpfullness 
     
    1.0
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    1.0
    Professionalism 
     
    1.0
    Service 
     
    1.0
    P Grove Reviewed by P Grove January 24, 2018
    Top 1000 Reviewer  -   View all my reviews (2)

    LOST PACKAGE

    It is very difficult to get into contact with CUSTOMS office. I have a pracel of a purchase made in Edinburgh being uncleard since 23 December 2017. It was shipped on 10 December 2017. Tracking No. EK215016784GB. Is there somebody that can assist me?

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    Please can someone please asssit.
    My order has been with customs form 05 November 2017 (To date status is unchanged) DHL International tracking nr: GM275321937003639595, i do not a global tracking number because i'm not sure if DHL will deliver my parcel or if it will be send to the post office for collection.

    No one at custome picks up the phone..... high call volumes? 011 961 6000
    Overall Rating 
     
    1.0
    Helpfullness 
     
    1.0
    Efficiency 
     
    1.0
    Professionalism 
     
    1.0
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    1.0
    Janine Moller 0824900042 Reviewed by Janine Moller 0824900042 December 11, 2017
      -   View all my reviews (1)

    Parcel at Customs since 05Nov-17

    Please can someone please asssit.
    My order has been with customs form 05 November 2017 (To date status is unchanged) DHL International tracking nr: GM275321937003639595, i do not a global tracking number because i'm not sure if DHL will deliver my parcel or if it will be send to the post office for collection.

    No one at custome picks up the phone..... high call volumes? 011 961 6000

    Was this review helpful to you? 
    Can't even get through to their numerous numbers. My parcel has been "IN TRANSIT" since 3 November. IJ104393915ZA
    Overall Rating 
     
    1.0
    Helpfullness 
     
    1.0
    Efficiency 
     
    1.0
    Professionalism 
     
    1.0
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    1.0
    chantelle Reviewed by chantelle November 13, 2017
      -   View all my reviews (1)

    NO PARCEL

    Can't even get through to their numerous numbers. My parcel has been "IN TRANSIT" since 3 November. IJ104393915ZA

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    I HAVE A PARCEL STUCK AT CUSTOMS CHECK ORTAMBO AIRPORT THROUGH GLOBEFLIGHT.
    I WAS IN FORMED 2WEEKS AGI THT IT WILL TAKE 4/5 WORKING DAYS TO CLEAR.
    NO ONE ANSWRRING THEIR PHONES THERE AND WAS TOLD BY MY CLEARING AGENT THT CUSTOMS DONT HAVE STAFF AND ONLY DO CUSTOMS CHKS 2/3 TIMES AWEEK AND CLEAR 2/3 ITEMS PER VISIT .
    THIS IS ABSOLUTELY PATHETIC
    THIS PACKAGE WAS FOR MY BUSINESS TRIP WHICH IS TIME SENSITVE. I HAD TO CANCELL THIS TRIP TWICE NW WHICH HAS COST ME NEARLY R10000 .
    ALSO NW ITS GOING TO BE TOO LATE IF THEY RELEASE MY GOODS, CAWS THEY HAVE TO PRESENTED FOR THE REST OF SPRING.
    SO IV NOW NOT ONLY LOST R10000 IN TRAVEL EXPENSE I TOO HAVE LOST NEARLY R500k IN BUSINESS!!!!!!
    WTF!!!!!!!!!!!!!!
    Overall Rating 
     
    1.0
    Helpfullness 
     
    1.0
    Efficiency 
     
    1.0
    Professionalism 
     
    1.0
    Service 
     
    1.0
    KHALEEL Reviewed by KHALEEL November 10, 2017
      -   View all my reviews (1)

    CUSTOMS STOP COST ME A WHOLE SEASON OF BUSINESS

    I HAVE A PARCEL STUCK AT CUSTOMS CHECK ORTAMBO AIRPORT THROUGH GLOBEFLIGHT.
    I WAS IN FORMED 2WEEKS AGI THT IT WILL TAKE 4/5 WORKING DAYS TO CLEAR.
    NO ONE ANSWRRING THEIR PHONES THERE AND WAS TOLD BY MY CLEARING AGENT THT CUSTOMS DONT HAVE STAFF AND ONLY DO CUSTOMS CHKS 2/3 TIMES AWEEK AND CLEAR 2/3 ITEMS PER VISIT .
    THIS IS ABSOLUTELY PATHETIC
    THIS PACKAGE WAS FOR MY BUSINESS TRIP WHICH IS TIME SENSITVE. I HAD TO CANCELL THIS TRIP TWICE NW WHICH HAS COST ME NEARLY R10000 .
    ALSO NW ITS GOING TO BE TOO LATE IF THEY RELEASE MY GOODS, CAWS THEY HAVE TO PRESENTED FOR THE REST OF SPRING.
    SO IV NOW NOT ONLY LOST R10000 IN TRAVEL EXPENSE I TOO HAVE LOST NEARLY R500k IN BUSINESS!!!!!!
    WTF!!!!!!!!!!!!!!

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    Horrible! I have parcels ordered in June and still have not arrived. When I asked how long they would still take at customs they said maximum two weeks. It has been over a month now and still nothing. Ridiculous!
    Overall Rating 
     
    1.0
    Helpfullness 
     
    1.0
    Efficiency 
     
    1.0
    Professionalism 
     
    1.0
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    1.0
    Carina de Klerk Reviewed by Carina de Klerk October 01, 2017
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    Horrible service. And not helpful at all

    Horrible! I have parcels ordered in June and still have not arrived. When I asked how long they would still take at customs they said maximum two weeks. It has been over a month now and still nothing. Ridiculous!

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    I have a small parcel which arrived in RSA 18th july 2017 Tracking No RR507471833JP. 2 months and it still has not been released. No phone communication available. What can a person do. SARS are quick enough to demand tax!!!
    Overall Rating 
     
    1.0
    Helpfullness 
     
    1.0
    Efficiency 
     
    1.0
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    1.0
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    1.0
    R Foreman Reviewed by R Foreman September 22, 2017
      -   View all my reviews (1)

    Waiting

    I have a small parcel which arrived in RSA 18th july 2017 Tracking No RR507471833JP. 2 months and it still has not been released. No phone communication available. What can a person do. SARS are quick enough to demand tax!!!

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    My parcel arrived in at customs on the 29th of July , Tracking number CP001339532EG . It is now the 21st of August and still my parcel has not been scanned in with a local tracking number . It is virtually impossible to get any info or assistance . Customs do not answer the phone and speed services couriers / post office cannot assist because customs dont communicate with them either . This is just another african state run entity that has fallen apart with no system or process flow to deal with the influx of items . Shockingly poor and concerning for many buisness owners who cannot get their items . No wonder our economy is in such a state . There is nothing a person can do other than wait or have a heart attack stressing about it. My parcel took 8 days to get from Hurgada in Egypt then Cairo and then to Jo/burg but then has not moved for over 2 months ???? what the F......K is going on over there ? probably all sleeping on the counters .... Extremely frustrating !!
    Overall Rating 
     
    1.0
    Helpfullness 
     
    1.0
    Efficiency 
     
    1.0
    Professionalism 
     
    1.0
    Service 
     
    1.0
    G.Pureveen Reviewed by G.Pureveen September 21, 2017
      -   View all my reviews (1)

    Parcel stuck at customs

    My parcel arrived in at customs on the 29th of July , Tracking number CP001339532EG . It is now the 21st of August and still my parcel has not been scanned in with a local tracking number . It is virtually impossible to get any info or assistance . Customs do not answer the phone and speed services couriers / post office cannot assist because customs dont communicate with them either . This is just another african state run entity that has fallen apart with no system or process flow to deal with the influx of items . Shockingly poor and concerning for many buisness owners who cannot get their items . No wonder our economy is in such a state . There is nothing a person can do other than wait or have a heart attack stressing about it. My parcel took 8 days to get from Hurgada in Egypt then Cairo and then to Jo/burg but then has not moved for over 2 months ???? what the F......K is going on over there ? probably all sleeping on the counters .... Extremely frustrating !!

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