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Home Affairs (Scottburgh)

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4.1 (5 Reviews)

    Home Affairs (Scottburgh) http://govza.yowzit.com/ethekwini-metropolita...
    The Department of Home Affairs Scottburgh is located in KwaZulu Natal. They offer a range of services for all citizens of the Ugu District Municipality, as well as foreigners. These include Civic Serv...
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    The Department of Home Affairs Scottburgh is located in KwaZulu Natal. They offer a range of services for all citizens of the Ugu District Municipality, as well as foreigners. These include Civic Services: Maintaining the National Population Register (NPR), Managing the birth, marriage and death records, Determining and granting citizenship, Issuing travel documents and passports, Issuing identity documents (ID).
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    User reviews

    Average user rating from: 5 user(s)

    Overall Rating 
     
    4.1
    Quality of Information/ Advice 
     
    4.0  (5)
    Efficiency 
     
    4.0  (5)
    Professionalism 
     
    4.2  (5)
    Service 
     
    4.0  (5)
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    Ratings (the higher the better)
    • Quality of Information/ Advice
    • Efficiency
    • Professionalism
    • Service
    Comments
    This used to be the best place to go for renewal of passports, ID books, etc, but on my last visit I was so shocked at the unprofessionalism, it took 4 hours to eventually get everything done. They are extremely short staffed and the staff that are working are so slow at their jobs. I need to collect my ID and I am dreading it because when I was there, those for collection only were still there when I left so it seems like nobody is really doing their jobs. It is frustrating as one has to take a whole days leave to apply or collect something that should take minimal time.
    Overall Rating 
     
    1.0
    Quality of Information/ Advice 
     
    1.0
    Efficiency 
     
    1.0
    Professionalism 
     
    1.0
    Service 
     
    1.0
    Dawn Wallenkamp Reviewed by Dawn Wallenkamp September 27, 2018
    Top 10 Reviewer  -   View all my reviews (88)

    Gone downhill

    This used to be the best place to go for renewal of passports, ID books, etc, but on my last visit I was so shocked at the unprofessionalism, it took 4 hours to eventually get everything done. They are extremely short staffed and the staff that are working are so slow at their jobs. I need to collect my ID and I am dreading it because when I was there, those for collection only were still there when I left so it seems like nobody is really doing their jobs. It is frustrating as one has to take a whole days leave to apply or collect something that should take minimal time.

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    The Scottburgh Home Affairs Branch is one of the best I have used and will always use because of the Staff efficiency, they are dedicated and will take their time to explain should you have any query related to your application. From the Security Desk, Information, Application and Issuing counters they are helpful and show high level of professionalism in their jobs. The queues are not long, and this is not because there aren't many people needing the services of the H/affairs but it is because of the staff efficiency in ensuring the continuous delivery of the service to public.
    Overall Rating 
     
    5.0
    Quality of Information/ Advice 
     
    5.0
    Efficiency 
     
    5.0
    Professionalism 
     
    5.0
    Service 
     
    5.0
    Lekhoakhoa Justice Thabane Reviewed by Lekhoakhoa Justice Thabane December 30, 2015
    Last updated: December 30, 2015
      -   View all my reviews (1)

    I will always use Great Service

    The Scottburgh Home Affairs Branch is one of the best I have used and will always use because of the Staff efficiency, they are dedicated and will take their time to explain should you have any query related to your application. From the Security Desk, Information, Application and Issuing counters they are helpful and show high level of professionalism in their jobs. The queues are not long, and this is not because there aren't many people needing the services of the H/affairs but it is because of the staff efficiency in ensuring the continuous delivery of the service to public.

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    Run by efficient professional staff this is the one home affairs I will use always. They are so friendly and there are never long faces or long queues, they really do go out of their way to help you and advise you.
    Overall Rating 
     
    4.8
    Quality of Information/ Advice 
     
    5.0
    Efficiency 
     
    4.0
    Professionalism 
     
    5.0
    Service 
     
    5.0
    Jessica Reviewed by Jessica August 06, 2015
    Top 50 Reviewer  -   View all my reviews (34)

    I will go back

    Run by efficient professional staff this is the one home affairs I will use always. They are so friendly and there are never long faces or long queues, they really do go out of their way to help you and advise you.

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    After suffering at the Prospecton home affairs it was absolute bliss coming here. The staff are knowledgeable, the queues are not long, the people are helpful and you get done what needs to be done fast and efficiently. There is no worry about your car being stolen as their are security guards on duty. Best home affairs ever where you will not have to wait a year to get a passport or ID book or whatever you need. Plus if there is a problem with filling out forms someone is always willing to help you.
    Overall Rating 
     
    5.0
    Quality of Information/ Advice 
     
    5.0
    Efficiency 
     
    5.0
    Professionalism 
     
    5.0
    Service 
     
    5.0
    Gloria Strydom Reviewed by Gloria Strydom February 22, 2015
    Top 50 Reviewer  -   View all my reviews (54)

    Great service

    After suffering at the Prospecton home affairs it was absolute bliss coming here. The staff are knowledgeable, the queues are not long, the people are helpful and you get done what needs to be done fast and efficiently. There is no worry about your car being stolen as their are security guards on duty. Best home affairs ever where you will not have to wait a year to get a passport or ID book or whatever you need. Plus if there is a problem with filling out forms someone is always willing to help you.

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    If you are in a hurry and need professional people and short queues this is the home affairs you need to go to.
    Overall Rating 
     
    4.5
    Quality of Information/ Advice 
     
    4.0
    Efficiency 
     
    5.0
    Professionalism 
     
    5.0
    Service 
     
    4.0
    Dawn Wallenkamp Reviewed by Dawn Wallenkamp July 23, 2013
    Top 10 Reviewer  -   View all my reviews (88)

    Very professional

    If you are in a hurry and need professional people and short queues this is the home affairs you need to go to.

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