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Pinetown Traffic Department

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2.9 (4 Reviews)

    Pinetown Traffic Department http://govza.yowzit.com/ethekwini-metropolita...
    Pinetown Traffic Dept...
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    Pinetown Traffic Dept

    User reviews

    Average user rating from: 4 user(s)

    Overall Rating 
     
    2.9
    Location 
     
    3.0  (4)
    Efficiency 
     
    2.8  (4)
    Professionalism 
     
    3.0  (4)
    Service 
     
    3.0  (4)
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    Ratings (the higher the better)
    • Location
    • Efficiency
    • Professionalism
    • Service
    Comments
    I spent over 6 hours waiting in a queue to go apply for my learners. This was one of the worst experiences I have ever had. First of all there was this African old man who was wearing black whom I think is the clerk. He came out around 7and told people who ever was standing and did not have a sit that they might as well go home because they won't get served as they close at 14:30. Which was so weird since they had not tried but predicted the outcome? They open at 8 and at 9they go for tea time (no one serves at until 9:30)so buy this time he (the man in black) had only seen to 20 people. So it took them over a hour to deal with 20 people. Then around half past ten they called 14 more people and he would come out every now and again with forms but not to distribute them but instead he lets applicants fight of a few forms and he goes back inside. Treating is like savages that just fight over the last meal. So the 14 people they had called were done by 11:30. They say and did not call anyone (they were doing nothing but talking while we wait for service) so at twelve they went to lunch. So from 8-12 they had only seen to 34 people. So after lunch (around 1pm) they called another 13 people and this lot stayed till 2 traffic official came out to remind us that the man in black did say that if you are not inside by 2 you will not get served. Which was a way of telling us to go home? The staff there have no sense of urgency the only time you see sense of urgency is if you show them a note with Madibas face on it the. You will be treated like a customer should be. We take time off work to go do things like this and to be told that you must go and come back the next day ,like we can afford to lose our jobs in the current economical state we are in. We are being oppressed by our own black people but yet politicians try blame other races. Everyone who was coming to register for they learners knew that when it comes time for you to do your drives you must have R1500.00 to bribe the officer or you will fail and I mean everyone who I spoke to said if you don't have 1500 you will no matter what. We are trying to better ourselves and improve our family lives but if people like these don't do they jobs unless brides that means we are experiencing another form of aparth. It can't be that from8-2
    Overall Rating 
     
    1.0
    Location 
     
    1.0
    Efficiency 
     
    1.0
    Professionalism 
     
    1.0
    Service 
     
    1.0
    Lihle Reviewed by Lihle April 16, 2018
      -   View all my reviews (1)

    Shocking Workmanship

    I spent over 6 hours waiting in a queue to go apply for my learners. This was one of the worst experiences I have ever had. First of all there was this African old man who was wearing black whom I think is the clerk. He came out around 7and told people who ever was standing and did not have a sit that they might as well go home because they won't get served as they close at 14:30. Which was so weird since they had not tried but predicted the outcome? They open at 8 and at 9they go for tea time (no one serves at until 9:30)so buy this time he (the man in black) had only seen to 20 people. So it took them over a hour to deal with 20 people. Then around half past ten they called 14 more people and he would come out every now and again with forms but not to distribute them but instead he lets applicants fight of a few forms and he goes back inside. Treating is like savages that just fight over the last meal. So the 14 people they had called were done by 11:30. They say and did not call anyone (they were doing nothing but talking while we wait for service) so at twelve they went to lunch. So from 8-12 they had only seen to 34 people. So after lunch (around 1pm) they called another 13 people and this lot stayed till 2 traffic official came out to remind us that the man in black did say that if you are not inside by 2 you will not get served. Which was a way of telling us to go home? The staff there have no sense of urgency the only time you see sense of urgency is if you show them a note with Madibas face on it the. You will be treated like a customer should be. We take time off work to go do things like this and to be told that you must go and come back the next day ,like we can afford to lose our jobs in the current economical state we are in. We are being oppressed by our own black people but yet politicians try blame other races. Everyone who was coming to register for they learners knew that when it comes time for you to do your drives you must have R1500.00 to bribe the officer or you will fail and I mean everyone who I spoke to said if you don't have 1500 you will no matter what. We are trying to better ourselves and improve our family lives but if people like these don't do they jobs unless brides that means we are experiencing another form of aparth. It can't be that from8-2

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    We found the center unhelpful, rude and aggressive. When booking the test they initially refused to accept a passport as identification. On the testing day they discovered the id number they captured was wrong and sent us back and forth between registration and testing area 5time to try sort it. Finally starting the test with a slamming of the file on the desk intimidating the learner into making a mistake ,

    It was all so unnecessary, unpleasant and an abuse of power
    Overall Rating 
     
    1.0
    Location 
     
    1.0
    Efficiency 
     
    1.0
    Professionalism 
     
    1.0
    Service 
     
    1.0
    Cherie Reviewed by Cherie October 27, 2015
    Last updated: October 27, 2015
      -   View all my reviews (1)

    Driving license center nightmare place

    We found the center unhelpful, rude and aggressive. When booking the test they initially refused to accept a passport as identification. On the testing day they discovered the id number they captured was wrong and sent us back and forth between registration and testing area 5time to try sort it. Finally starting the test with a slamming of the file on the desk intimidating the learner into making a mistake ,

    It was all so unnecessary, unpleasant and an abuse of power

    Was this review helpful to you? 
    Pinetown Traffic Department certainly go all out to assist their customers with the short staff they have. Even they themselves are unsure as to why the PTD are not employing as they are battling to cope. Those ladies work with such professionalism and they are really friendly considering the vast amount of people that go there. They do try their level best to relax you once you get to the counter that all thoughts of irritation of having to wait are gone out the window. The service is excellent.
    Overall Rating 
     
    4.8
    Location 
     
    5.0
    Efficiency 
     
    4.0
    Professionalism 
     
    5.0
    Service 
     
    5.0
    Vanessa Cousins Reviewed by Vanessa Cousins June 12, 2015
    Top 10 Reviewer  -   View all my reviews (70)

    Doing an awesome job

    Pinetown Traffic Department certainly go all out to assist their customers with the short staff they have. Even they themselves are unsure as to why the PTD are not employing as they are battling to cope. Those ladies work with such professionalism and they are really friendly considering the vast amount of people that go there. They do try their level best to relax you once you get to the counter that all thoughts of irritation of having to wait are gone out the window. The service is excellent.

    Was this review helpful to you? 
    I visited the traffic dept to renew my driver's license. On arrival I noticed that they not wheelchair friendly, I battled up the stairs with my son in his wheelchair. I only waited a couple of minutes until a employee noticed me and I was helped immediately. A friendly staff member gave my son a envelope with R300 for toys. Several weeks later I collected my card and decided to leave my son in the car with hubby. It only took about 5 minutes to collect.
    Overall Rating 
     
    5.0
    Location 
     
    5.0
    Efficiency 
     
    5.0
    Professionalism 
     
    5.0
    Service 
     
    5.0
    Linda Reviewed by Linda December 02, 2014
    Last updated: December 02, 2014
    Top 10 Reviewer  -   View all my reviews (72)

    Pinetown Traffic Dept

    I visited the traffic dept to renew my driver's license. On arrival I noticed that they not wheelchair friendly, I battled up the stairs with my son in his wheelchair. I only waited a couple of minutes until a employee noticed me and I was helped immediately. A friendly staff member gave my son a envelope with R300 for toys. Several weeks later I collected my card and decided to leave my son in the car with hubby. It only took about 5 minutes to collect.

    Was this review helpful to you?