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Home Transport Vehicle Licensing and Testing Stations Mogale City Licencing Department (Krugersdorp)

Mogale City Licencing Department (Krugersdorp)

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4.1 (8 Reviews)

    Mogale City Licencing Department (Krugersdorp) http://govza.yowzit.com/mogale-city-local-mun...
    Krugersdorp Licencing Department - vehicle tests, drivers tests, licencing, etc...
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    Krugersdorp Licencing Department - vehicle tests, drivers tests, licencing, etc

    User reviews

    Average user rating from: 8 user(s)

    Overall Rating 
     
    4.1
    Location 
     
    4.0  (8)
    Efficiency 
     
    4.1  (8)
    Professionalism 
     
    4.1  (8)
    Service 
     
    4.3  (8)
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    Ratings (the higher the better)
    • Location
    • Efficiency
    • Professionalism
    • Service
    Comments
    This morning I left my house in a very somber mood. I made myself ready forna long wait, rude amd inefficient staff. On arrival, about 30 min before opening there was allot of people already waiting in queue. My heart sank. They opened on time at exactly 7:45 and starting serving clients. The line just got shorter and shorter amd within 1 hour I walked out satisfied. The process was fast, efficient. The staff was friendly and helpfull. What a great experience at a government organisation. I would jave given them 5 stars but on arrival there was no forms available.
    Overall Rating 
     
    4.0
    Location 
     
    4.0
    Efficiency 
     
    4.0
    Professionalism 
     
    4.0
    Service 
     
    4.0
    Jacques Reviewed by Jacques July 10, 2018
      -   View all my reviews (1)

    Pleasant experience renewing drivers lisence

    This morning I left my house in a very somber mood. I made myself ready forna long wait, rude amd inefficient staff. On arrival, about 30 min before opening there was allot of people already waiting in queue. My heart sank. They opened on time at exactly 7:45 and starting serving clients. The line just got shorter and shorter amd within 1 hour I walked out satisfied. The process was fast, efficient. The staff was friendly and helpfull. What a great experience at a government organisation. I would jave given them 5 stars but on arrival there was no forms available.

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    Been sitting here since 10am nearly 2 hours & still not been attended to.
    Overall Rating 
     
    1.0
    Location 
     
    1.0
    Efficiency 
     
    1.0
    Professionalism 
     
    1.0
    Service 
     
    1.0
    Lorraine Reviewed by Lorraine September 28, 2017
      -   View all my reviews (1)

    Waiting forever

    Been sitting here since 10am nearly 2 hours & still not been attended to.

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    Very impressed arrived 8h00 out by 8h45. Received an SMS 11 days later to collect my license. Everyone was helpful and efficient. Will recommend Mogale to everyone. Why cant the other depots be operated like this
    Overall Rating 
     
    5.0
    Location 
     
    5.0
    Efficiency 
     
    5.0
    Professionalism 
     
    5.0
    Service 
     
    5.0
    Heather Jones Reviewed by Heather Jones December 04, 2016
      -   View all my reviews (1)

    Drivers license renewal

    Very impressed arrived 8h00 out by 8h45. Received an SMS 11 days later to collect my license. Everyone was helpful and efficient. Will recommend Mogale to everyone. Why cant the other depots be operated like this

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    Hi. I am so impressed with the level of service at the Krugersdorp driving licence centre. I had really struggled with inefficiency and waiting times at the Randburg office and took a friends advice to go to Krugersdorp. i can safely say that the whole process from beginning to end was very pleasant and efficient. Clean, modern offices and well trained, competent, helpful staff. Hard to believe it is a Municipal Office - well done to all the staff at the Krugersdorp Licence Office.
    Overall Rating 
     
    5.0
    Location 
     
    5.0
    Efficiency 
     
    5.0
    Professionalism 
     
    5.0
    Service 
     
    5.0
    Les Battle Reviewed by Les Battle July 27, 2016
      -   View all my reviews (1)

    Professionalism

    Hi. I am so impressed with the level of service at the Krugersdorp driving licence centre. I had really struggled with inefficiency and waiting times at the Randburg office and took a friends advice to go to Krugersdorp. i can safely say that the whole process from beginning to end was very pleasant and efficient. Clean, modern offices and well trained, competent, helpful staff. Hard to believe it is a Municipal Office - well done to all the staff at the Krugersdorp Licence Office.

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    I have been to many traffic departments, the worst by far being Delmas...do NOT go there! The security guard is in charge...and only lets in certain people!!!
    Although going all the way to the Krugersdorp traffic department was way out of my way, in order to renew my license, but because of the good reviews from friends, I made the choice to go there.
    I have to admit the person at information could do with a bit of a shake up...he gives the impression of hating his job...the car guard was definitely more helpful and gave me the information I needed.
    There was a fairly long line to wait for eye-testing, but at least there was a decent clean place to sit. The line went quick...the lady who attended to me, Ina Jonker was cheerful, professional and efficient. Thank you for being so personable and enjoying your work.
    Overall, I was very impressed, and would definitely recommend this place. It's a bit out of the way, but it's worth it...a new building, everything clean, and very helpful staff...except for the information little guy...maybe he was having a bad day.
    Overall Rating 
     
    4.5
    Location 
     
    3.0
    Efficiency 
     
    5.0
    Professionalism 
     
    5.0
    Service 
     
    5.0
    Janet Banker Reviewed by Janet Banker May 31, 2016
      -   View all my reviews (1)

    Highly Recommend --

    I have been to many traffic departments, the worst by far being Delmas...do NOT go there! The security guard is in charge...and only lets in certain people!!!
    Although going all the way to the Krugersdorp traffic department was way out of my way, in order to renew my license, but because of the good reviews from friends, I made the choice to go there.
    I have to admit the person at information could do with a bit of a shake up...he gives the impression of hating his job...the car guard was definitely more helpful and gave me the information I needed.
    There was a fairly long line to wait for eye-testing, but at least there was a decent clean place to sit. The line went quick...the lady who attended to me, Ina Jonker was cheerful, professional and efficient. Thank you for being so personable and enjoying your work.
    Overall, I was very impressed, and would definitely recommend this place. It's a bit out of the way, but it's worth it...a new building, everything clean, and very helpful staff...except for the information little guy...maybe he was having a bad day.

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    I was at there today for my driver licence renewal and was impressed with the professionalism and service received.. In no time done and even the parking attendants were very friendly.
    Overall Rating 
     
    5.0
    Location 
     
    5.0
    Efficiency 
     
    5.0
    Professionalism 
     
    5.0
    Service 
     
    5.0
    Mannie Alho Reviewed by Mannie Alho December 18, 2015
      -   View all my reviews (1)

    Krugersdorp Licencing Department

    I was at there today for my driver licence renewal and was impressed with the professionalism and service received.. In no time done and even the parking attendants were very friendly.

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    I am one who hates going to renew my drivers licence but going to Krugersdorp on a Saturday morning as this particular department is open on the lst, 2nd and 3rd Saturday of every month and once the doors open at eight the queue which is small moves fast and you are done and dusted within an hour. Six weeks later you can go and collect your new licence as it is ready and one can also collect on a Saturday which assist those of us who work during the week so no time is needed to take off from the office.!
    Overall Rating 
     
    4.3
    Location 
     
    4.0
    Efficiency 
     
    4.0
    Professionalism 
     
    4.0
    Service 
     
    5.0
    Dinky Reviewed by Dinky December 29, 2014
    Top 100 Reviewer  -   View all my reviews (9)

    Krugersdorp Licencing Department

    I am one who hates going to renew my drivers licence but going to Krugersdorp on a Saturday morning as this particular department is open on the lst, 2nd and 3rd Saturday of every month and once the doors open at eight the queue which is small moves fast and you are done and dusted within an hour. Six weeks later you can go and collect your new licence as it is ready and one can also collect on a Saturday which assist those of us who work during the week so no time is needed to take off from the office.!

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    Through bitterly frustrating past experiences, I approach every public service encounter as a potentially stressful and miserable episode to be avoided at almost any cost and only venture out when absolutely essential. Even the thought of an encounter engenders stress in me ! However, having experienced pretty reasonable service previously from Krugersdorp, I approached my licence renewal exercise with a more neutral attitude. I was shown to 'the queue' before opening time, and seated myself with others, in line with my various bits of paper as evidence and application, duly completed. What I did find alarming was the extent of 'help' which was needed (and eagerly provided by self styled "Facilitators" at a fee, no doubt), in assisting applicants to complete the forms to obtain their renewals [What degree of literacy does one need to obtain a drivers licence ?]. After 08h00, the queue had begun to be processed. I was called into an official's (a young woman) office, the forms checked, and an eye test successfully and competently performed. So far so good, great. I then merely had to pay for the renewal at the cashier. Again after another (shortish) queue, I paid. Unfortunately here, I did encounter a more frightening official - overweight, brusque, etc, but the transaction was completed with no real problems. My general impression is positive, the entire setup is orderly, efficient and logical, a complete absence of litter, clean, tidy desks and cupboards, and all lights working (and on !). The only item that looked 'tatty' was the official's cars shade cloth covers, but I can live with that ! I hope all ends well with my collection of the licence in a few weeks time. I think Krugersdorp Licencing are in line for rating as best licencing department in SA Today (15 November 2014) tried to contact the department by telephone, to no avail. Phones rang but remained unanswered (Strike 1). Proceeded to drive out there anyway, and found they were open, and was directed to the collection counter. There was a queue of only one in front of me. When I got to the counter, I was 'confronted' by a bespectacled overweight lady, to whom I passed the form/s. She uttered only one word - "SHIFT" (What she no doubt meant to say was 'Sir, would you mind moving to your right whilst I retrieve your new licence')(Strike 2). Anyhow, after a few minutes she returned with the licence and forms, indicated where I should sign (uttering "SIGN !") (Strike 3 and OUT !) (What she no doubt meant to say was "Sir, could you please sign where I have indicated as confirmation of receipt of your new licence" ! Anyhow, the transaction was concluded quickly and I was on my way with my new licence - happy to have the card, and the fact that it had been produced, but concerned about the quality of the interaction - in fact it was quite brusque and rude, and in a private enterprise situation, a complaint would probably have been raised, and the staffer concerned reprimanded, perhaps disciplined, and (in a first world situation), FIRED !!! Less impressed !
    Overall Rating 
     
    4.3
    Location 
     
    5.0
    Efficiency 
     
    4.0
    Professionalism 
     
    4.0
    Service 
     
    4.0
    Mark Duncan Reviewed by Mark Duncan September 24, 2014
    Last updated: November 15, 2014
    Top 10 Reviewer  -   View all my reviews (83)

    Krugersdorp Licencing Department - Almost full marks

    Through bitterly frustrating past experiences, I approach every public service encounter as a potentially stressful and miserable episode to be avoided at almost any cost and only venture out when absolutely essential. Even the thought of an encounter engenders stress in me ! However, having experienced pretty reasonable service previously from Krugersdorp, I approached my licence renewal exercise with a more neutral attitude. I was shown to 'the queue' before opening time, and seated myself with others, in line with my various bits of paper as evidence and application, duly completed. What I did find alarming was the extent of 'help' which was needed (and eagerly provided by self styled "Facilitators" at a fee, no doubt), in assisting applicants to complete the forms to obtain their renewals [What degree of literacy does one need to obtain a drivers licence ?]. After 08h00, the queue had begun to be processed. I was called into an official's (a young woman) office, the forms checked, and an eye test successfully and competently performed. So far so good, great. I then merely had to pay for the renewal at the cashier. Again after another (shortish) queue, I paid. Unfortunately here, I did encounter a more frightening official - overweight, brusque, etc, but the transaction was completed with no real problems. My general impression is positive, the entire setup is orderly, efficient and logical, a complete absence of litter, clean, tidy desks and cupboards, and all lights working (and on !). The only item that looked 'tatty' was the official's cars shade cloth covers, but I can live with that ! I hope all ends well with my collection of the licence in a few weeks time. I think Krugersdorp Licencing are in line for rating as best licencing department in SA Today (15 November 2014) tried to contact the department by telephone, to no avail. Phones rang but remained unanswered (Strike 1). Proceeded to drive out there anyway, and found they were open, and was directed to the collection counter. There was a queue of only one in front of me. When I got to the counter, I was 'confronted' by a bespectacled overweight lady, to whom I passed the form/s. She uttered only one word - "SHIFT" (What she no doubt meant to say was 'Sir, would you mind moving to your right whilst I retrieve your new licence')(Strike 2). Anyhow, after a few minutes she returned with the licence and forms, indicated where I should sign (uttering "SIGN !") (Strike 3 and OUT !) (What she no doubt meant to say was "Sir, could you please sign where I have indicated as confirmation of receipt of your new licence" ! Anyhow, the transaction was concluded quickly and I was on my way with my new licence - happy to have the card, and the fact that it had been produced, but concerned about the quality of the interaction - in fact it was quite brusque and rude, and in a private enterprise situation, a complaint would probably have been raised, and the staffer concerned reprimanded, perhaps disciplined, and (in a first world situation), FIRED !!! Less impressed !

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