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Review Detail

 
Multichoice Call Centre
Multichoice Call Centre Pending Moderation
Call Centres
If you get through a knowledgeable agent, which I managed to a few times you will get you issue or query resolved promptly. The odd times you get an agent that is clueless, you are going to be wasting time and money trying to explain.
The long waiting times to get through an agent is ridiculous and definitely something that Multichoice needs to work on.
Overall Rating 
 
2.5
Time in Queue 
 
2.0
Quality of Agent 
 
2.0
Quality of Information 
 
3.0
Request was effectively addressed  
 
3.0
Puvan Reviewed by Puvan January 24, 2014
Top 100 Reviewer  -   View all my reviews (8)

Just average

If you get through a knowledgeable agent, which I managed to a few times you will get you issue or query resolved promptly. The odd times you get an agent that is clueless, you are going to be wasting time and money trying to explain.
The long waiting times to get through an agent is ridiculous and definitely something that Multichoice needs to work on.

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