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Review Detail

 
Home Affairs (Dundee)
Home Affairs
This will be the 3rd week waiting for my and my childs passports. keep in mind i did 4 passport applications in 1 day. the application that was submitted last, passport was already collected. 2 passports collected within 4 days after submitting now i have to wait 3 weeks for 2 more. yet i was there last week Friday and asked for progress where i was told, both is in printing department. Today i phoned my passport is not yet being processed.

The manager not answering his phone and the lady at switchboard insist she is 2nd in charge and refuse to put me through to manager and she is very very rude!!!
Overall Rating 
 
1.0
Quality of Information/ Advice 
 
1.0
Efficiency 
 
1.0
Professionalism 
 
1.0
Service 
 
1.0
Margaux Reviewed by Margaux May 08, 2018
  -   View all my reviews (1)

Pathetic service!!!!

This will be the 3rd week waiting for my and my childs passports. keep in mind i did 4 passport applications in 1 day. the application that was submitted last, passport was already collected. 2 passports collected within 4 days after submitting now i have to wait 3 weeks for 2 more. yet i was there last week Friday and asked for progress where i was told, both is in printing department. Today i phoned my passport is not yet being processed.

The manager not answering his phone and the lady at switchboard insist she is 2nd in charge and refuse to put me through to manager and she is very very rude!!!

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